Who are Marble Apartments Ltd.?
Marble Apartments offers privately owned self-catering apartments on behalf of private landlords as a hotel alternative for vacation and corporate lets in UK. We act as a booking agent.
What is a serviced apartment?
A serviced apartment is like a home away from home instead of a hotel. You also have access to more amenities like a fully fitted kitchen, your own lounge and/or terrace, complimentary WiFi and an apartment that is much larger than a basic hotel room.
Who represents the apartments?
All apartments are privately owned by individuals.
How do we know Marble Apartments is a legitimate company?
Marble Apartments Ltd is listed on Companies House, UK and we are accessible 7 days a week. You can meet us in person, Skype with us and/or call us.
Who represents the apartments?
All apartments are privately owned by individuals.
What makes your Marble Apartments so great?
All our rentals are high-end apartments, tastefully decorated by professionals and centrally in superbly in the heart of the city. All our apartments are easily accessible with tube stations within a walking distance of 5 minutes or less and several bus links within a minutes walk. Each apartment of ours is sourced in a secure and desirable location where you can easily visit all the main attractions.
How do you help us to enjoy our stay in our chosen destination?
Our team is available to ensure your stay goes smoothly and in case any problems arise, they are dealt with immediately.
What documents are required for confirming my booking?
In order to confirm your booking, we require a copy of your passport and all other guests that will be staying in the apartment with you upon check-in. This is for security and safety purposes.
How do I pay for my booking?
The total price of the reservation will be charged at least 60 days prior to arrival. A ﬁxed amount of 50% will be charged on the day of booking. Payments can be made via bank transfer, PayPal, electronic invoice or telephone card payments.
Refund policy: Does Marble Apartments offer refunds?
In some situations, yes. Please contact the reservations team at email@example.com for more details.
The minimum length of stay in any apartment is 4 nights.
How much does it cost?
The cost of each apartment is different. Please have a look at our website for details on each apartment’s per night rate. We do charge a late or early check-in fee, starting at £25.
What is included in the rate?
Our rental prices include towels, sheets, utilities, high-speed internet, etc.
How many people can stay?
The number of people we can accommodate depends on the apartment size. If it is a one bedroom apartment it accommodates 4 people, 2 bedroom 6 people, 3 bedroom 8 people. We have a double sized sofa bed in the living room of all apartments. No parties or gatherings are permitted.
What happens when I arrive?
A host is present at the apartment to greet you, show you around the apartment, brief you about the basics, and hand over the apartment keys to you. This is your opportunity to ask any questions you may have about the apartment.
How do I confirm my reservation?
As soon as your payment is received, your reservation will be confirmed by one of our reservations staff members.
Are the rental prices of your apartments all-inclusive?
Yes our rental prices are all-inclusive.
Do you offer pick-up and drop-off to/from airports or stations?
Yes. Please reach out to our reservations team who can assist you in organizing airport pick-up/drop-off. We strongly recommend this transfer option.
When do I get keys to my vacation rental?
Upon arriving at the apartment you will be greeted by a host who will go through your check-in process with you. Once you have signed off our agreement and disclaimer, the host will hand you over your apartment keys to you.
Renter rules: What rules must I follow to avoid extra charges?
We request our guests to be respectful of the neighbours by not making too much noise, playing TV/music too loud etc. Do not soil towels or beddings as they will need to be paid for.
Contact: Who do I contact for help during my stay?
We provide a booking service on behalf of landlords. As they are private apartments and a home-away-from-home, you should first try to solve any issues before contacting our office. There is a ‘house manual’ provided and each appliance can be searched for online. You can contact us at +44 203 397 7975. Our offices are open from 9am till 6pm, Monday to Friday. There is also a 24-hour emergency contact number in the manuals for urgent situations.
Owner cancellations: Can my reservation be cancelled?
Should an owner need to cancel in the unlikely event, we will reach out to you as soon as possible, and provide you with a full refund. It is company policy not to offer a replacement property. However you are welcome to create a new and unconnected booking. This should not be viewed in anyway as a replacement booking. Each property is owned by individual landlords.
Are there discounts for longer stays?
What kitchen appliances are provided?
All apartment kitchens are fitted with ovens, microwaves, coffee machines, kettles and toasters. Please check the inventory on the apartments advert for accurate details.
Are utensils, cutlery and crockery provided?
Yes. All apartment kitchens are equipped with cutlery, crockery, wine glasses, and basic cooking utensils. We do not provide any food stuffs.
Are there elevators?
Some of our apartment buildings have elevators but not all. Please check individual adverts.
Are televisions provided?
Yes all apartments have flat screen TV in the lounge area. If there is a TV in the bedroom, it is not covered in your rental.
Is housekeeping service provided?
If you want a mid-stay cleaning service, you can request it for an added cost which varies between £45 – £60 depending on the size of the apartment. However, if you are staying for more than 10 days, we offer a complimentary mid-stay cleaning service free-of-charge. In each apartment there is a washer/dryer for you to wash your towels, should you need to.
Do your apartments have internet access?
Yes – all our apartments have a complimentary wireless broadband service.
Are pets allowed in the apartments?
We do not allow pets in any of our apartments.
Is smoking allowed in the apartments?
All apartments are non-smoking. However, some apartments have terraces where smoking is permitted. Please respect anyone else using the terrace and extinguish your cigarettes appropriately.
Equipment & Utilities: What happens when something stops working?
You can notify us at +44 207 183 8349 and we will have our maintenance team take care of it as soon as possible.
Accidents: What protection do I need in case of loss, theft or injury?
You have primary responsibility of your own safety during your stay at the apartment. You must read any fire or health & safety guidelines which is provided to you and you must listen to any instructions or explanations which are provided by our check-in staff when showing you around the accommodation. If you become aware of anything during your stay which you believe is a health & safety risk, you must inform us immediately.
Lost Keys: What will happen if I lose my apartment key or get locked out?
There is a charge of a £150 for lost keys. If you lose keys during your stay we cannot guarantee they will be replaced before you leave. Should you get locked out of an apartment, a call-out charge for emergency access will apply. Emergency access costs £25 during office hours 9am-6pm and £50 at any other time.
Keys: What do I do with the keys when I check-out?
When checking-out guests are advised to leave the keys on the dining table and notify our office that they have done so.
Cleaning Policy: Do I need to clean the apartment when I check out?
The following should be followed before checking out of your apartment:
Leave all dirty towels in the bathtub/shower
Leave all dirty dishes in the dishwasher/sink
Leave the apartment keys on the dining table
Where is each apartment located?
All our apartments are located within Zones 1-3 of London. For safety and security purposes, the exact address of the apartment is only revealed after your booking is confirmed.
Are the pictures of the properties on your website recent?
All images on our apartment adverts are up-to-date as of 2017 and completely representative of the actual apartments. Depending on availability, we can also arrange a Skype viewing at the charge of £25.
Do any of your apartments have problems with neighbours or excess noise?
Our double panelled windows are good to keep noise to a minimum but since our apartments are centrally located, on weekends you might hear the normal city noise. As a note, no parties or gatherings are permitted in our apartments.
Do your apartments have air conditioning/heating?
Yes all our apartments are fitted with heating and some have air conditioning.
Is there a telephone in the flat?
We do not have a telephone in any of our apartments.
Do you provide guests with a baby cot?
Yes, upon request we can provide our guests with a baby cot. However, you must provide your own linen.
How do you ensure the quality of the apartments?
We have a maintenance and cleaning team in place that ensures that our apartments are always kept in top notch quality. The apartments are regularly visited by the management of Marble Apartments to ensure the level of quality is never compromised.