Frequently Asked Questions
About us
A serviced apartment is like a home away from home instead of a hotel. You also have access to more amenities like a fully fitted kitchen, your own lounge and/or terrace, complimentary WiFi and an apartment that is much larger than a basic hotel room.
All apartments are privately owned by individuals.
Marble Apartments Ltd is listed on Companies House, UK and we are accessible 7 days a week. You can meet us in person, Skype with us and/or call us.
All apartments are privately owned by individuals.
All our rentals are high-end apartments, tastefully decorated by professionals and centrally in superbly in the heart of the city. All our apartments are easily accessible with tube stations within a walking distance of 5 minutes or less and several bus links within a minutes walk. Each apartment of ours is sourced in a secure and desirable location where you can easily visit all the main attractions.
Booking Information
The cost of each apartment is different. Please have a look at our website for details on each apartment’s per night rate. We do charge a late or early check-in fee, starting at £25.
Our rental prices include towels, sheets, utilities, high-speed internet, etc.
The number of people we can accommodate depends on the apartment size. If it is a one bedroom apartment it accommodates 4 people, 2 bedroom 6 people, 3 bedroom 8 people. We have a double sized sofa bed in the living room of all apartments. No parties or gatherings are permitted.
A host is present at the apartment to greet you, show you around the apartment, brief you about the basics, and hand over the apartment keys to you. This is your opportunity to ask any questions you may have about the apartment.
As soon as your payment is received, your reservation will be confirmed by one of our reservations staff members.
Yes our rental prices are all-inclusive.
Yes. Please reach out to our reservations team who can assist you in organizing airport pick-up/drop-off. We strongly recommend this transfer option.
Upon arriving at the apartment you will be greeted by a host who will go through your check-in process with you. Once you have signed off our agreement and disclaimer, the host will hand you over your apartment keys to you.
We request our guests to be respectful of the neighbours by not making too much noise, playing TV/music too loud etc. Do not soil towels or beddings as they will need to be paid for.
We provide a booking service on behalf of landlords. As they are private apartments and a home-away-from-home, you should first try to solve any issues before contacting our office. There is a ‘house manual’ provided and each appliance can be searched for online. You can contact us at +44 203 397 7975. Our offices are open from 9am till 6pm, Monday to Friday. There is also a 24-hour emergency contact number in the manuals for urgent situations.
Should an owner need to cancel in the unlikely event, we will reach out to you as soon as possible, and provide you with a full refund. It is company policy not to offer a replacement property. However you are welcome to create a new and unconnected booking. This should not be viewed in anyway as a replacement booking. Each property is owned by individual landlords.
Apartment Information
All apartment kitchens are fitted with ovens, microwaves, coffee machines, kettles and toasters. Please check the inventory on the apartments advert for accurate details.
Yes. All apartment kitchens are equipped with cutlery, crockery, wine glasses, and basic cooking utensils. We do not provide any food stuffs.
Some of our apartment buildings have elevators but not all. Please check individual adverts.
Yes all apartments have flat screen TV in the lounge area. If there is a TV in the bedroom, it is not covered in your rental.
If you want a mid-stay cleaning service, you can request it for an added cost which varies between £45 – £60 depending on the size of the apartment. However, if you are staying for more than 10 days, we offer a complimentary mid-stay cleaning service free-of-charge. In each apartment there is a washer/dryer for you to wash your towels, should you need to.
We do not allow pets in any of our apartments.
All apartments are non-smoking. However, some apartments have terraces where smoking is permitted. Please respect anyone else using the terrace and extinguish your cigarettes appropriately.
You can notify us at +44 207 183 8349 and we will have our maintenance team take care of it as soon as possible.
You have primary responsibility of your own safety during your stay at the apartment. You must read any fire or health & safety guidelines which is provided to you and you must listen to any instructions or explanations which are provided by our check-in staff when showing you around the accommodation. If you become aware of anything during your stay which you believe is a health & safety risk, you must inform us immediately.
There is a charge of a £150 for lost keys. If you lose keys during your stay we cannot guarantee they will be replaced before you leave. Should you get locked out of an apartment, a call-out charge for emergency access will apply. Emergency access costs £25 during office hours 9am-6pm and £50 at any other time.
When checking-out guests are advised to leave the keys on the dining table and notify our office that they have done so.
The following should be followed before checking out of your apartment:
Leave all dirty towels in the bathtub/shower.
Leave all dirty dishes in the dishwasher/sink.
Leave the apartment keys on the dining table.
All our apartments are located within Zones 1-3 of London. For safety and security purposes, the exact address of the apartment is only revealed after your booking is confirmed.
All images on our apartment adverts are up-to-date as of 2017 and completely representative of the actual apartments. Depending on availability, we can also arrange a Skype viewing at the charge of £25.
Our double panelled windows are good to keep noise to a minimum but since our apartments are centrally located, on weekends you might hear the normal city noise. As a note, no parties or gatherings are permitted in our apartments.
Yes all our apartments are fitted with heating and some have air conditioning.
We do not have a telephone in any of our apartments.
Yes, upon request we can provide our guests with a baby cot. However, you must provide your own linen.
We have a maintenance and cleaning team in place that ensures that our apartments are always kept in top notch quality. The apartments are regularly visited by the management of Marble Apartments to ensure the level of quality is never compromised.